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DX3 Group FZCO
Solutions. Simple.
Customer Feedback Systems
The Viewpoint WAVE & PULSE units are the perfect CSAT contactless solution for soliciting customer feedback.
Quick, high volume feedback capture that offers immediate results.
Single or Multi-question surveys to track trends and understand the tone of sentiment from your customers, visitors and employees.
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Our cloud based administration portal ensures that our clients have access to the survey management and feedback data at all times in order to maintain their customer experience KPI's.
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With a range of touch and touchless feedback systems for indoor or outdoor use feedback is quick, easy and intuitive.
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DX3 is proud to be associated with Viewpoint (UK) to offer the best in Customer Satisfaction Surveys Systems.
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Whatever your CSAT requirements we can assist you.
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For CustomersViewPoint feedback kiosks are an effective way of capturing feedback from shoppers and browsers while they are in your store or venue. This means you can learn how their experience compared to their expectations. It’s like having your own mystery shopper on site 24/7. Any issues that are highlighted can be quickly resolved leaving you with happy customers, brand advocates and browsers who become buyers.
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For EmployeesGet real-time feedback from your employees to understand exactly how they feel. Feedback helps to monitor changing moods in response to what’s happening in your organization. This means that you can quickly discover what causes disengagement and fix it. Happy employees are productive employees who will stay with you longer and deliver more to your bottom line.
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For Patients and Healthcare workersUse real-time feedback to improve healthcare services and patient outcomes. Track patient and visitor experiences – and staff wellbeing – in real-time. Automated data collection and live dashboard reporting gives healthcare teams immediate access to the data they need – and saves staff time enabling them to focus on the activities that matter most. Wipe-down and contactless feedback solutions eliminate the risk of infection.
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For StudentsStudents have more choice than ever before and their expectations are increasing. Use real-time feedback to find out what matters to them, to monitor their well-being and to discover and address their concerns. Improve student experience and you’ll enhance your reputation, improve your league ranking and attract the next generation of learners.
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For Conferences and ExhibitionsYou need to fix problems immediately to keep visitors happy. ViewPoint real-time feedback gives you this ability. Live-alerts will, for example, let you know in an instant if visitors are unhappy with queue lengths or the cleanliness of your facilities. You can keep your finger on the pulse, resolving issues as they occur to ensure you have happy visitors who’ll recommend you and return again and again.
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For CustomersViewPoint feedback kiosks are an effective way of capturing feedback from shoppers and browsers while they are in your store or venue. This means you can learn how their experience compared to their expectations. It’s like having your own mystery shopper on site 24/7. Any issues that are highlighted can be quickly resolved leaving you with happy customers, brand advocates and browsers who become buyers.
-
For EmployeesGet real-time feedback from your employees to understand exactly how they feel. Feedback helps to monitor changing moods in response to what’s happening in your organization. This means that you can quickly discover what causes disengagement and fix it. Happy employees are productive employees who will stay with you longer and deliver more to your bottom line.
-
For Patients and Healthcare workersUse real-time feedback to improve healthcare services and patient outcomes. Track patient and visitor experiences – and staff wellbeing – in real-time. Automated data collection and live dashboard reporting gives healthcare teams immediate access to the data they need – and saves staff time enabling them to focus on the activities that matter most. Wipe-down and contactless feedback solutions eliminate the risk of infection.
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For StudentsStudents have more choice than ever before and their expectations are increasing. Use real-time feedback to find out what matters to them, to monitor their well-being and to discover and address their concerns. Improve student experience and you’ll enhance your reputation, improve your league ranking and attract the next generation of learners.
-
For Conferences and ExhibitionsYou need to fix problems immediately to keep visitors happy. ViewPoint real-time feedback gives you this ability. Live-alerts will, for example, let you know in an instant if visitors are unhappy with queue lengths or the cleanliness of your facilities. You can keep your finger on the pulse, resolving issues as they occur to ensure you have happy visitors who’ll recommend you and return again and again.
Want to know more? Contact us today.
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